Help & FAQ

Questions we're asked most.

If you don't see your question below, write to sales@canopyandsky.com — a curator will reply within one business day.

Booking

  • How do I start planning a trip?

    Share an inquiry through any package page or /contact. A curator reaches out within one business day to understand what you're looking for.

  • Do you charge for itinerary design?

    No. Design and revisions are complimentary. You only pay once you approve the final proposal.

  • How many revisions do I get?

    As many as it takes. We keep refining until the trip feels right.

Payments

  • What is the payment schedule?

    A retainer at confirmation, a milestone payment before vendor deadlines, and the balance before departure. Exact split is shared with your proposal.

  • Which currencies do you accept?

    Primary billing is INR. USD, EUR, GBP, and AED are supported for international residents.

  • Are refunds possible?

    Refunds follow the cancellation terms specified in your proposal. We always negotiate the best possible outcome with hotels and operators.

Travel

  • Do you handle visas and flights?

    Yes. Visa guidance and flight bookings are handled by your curator end-to-end.

  • What if something goes wrong during the trip?

    Every guest gets a 24/7 curator line. We monitor your journey live and step in the moment anything wobbles.

  • Can you accommodate dietary or accessibility needs?

    Always. We brief every hotel, transfer, and guide in advance so the small details are ready before you arrive.

After the trip

  • Do you follow up after we return?

    Yes. A short debrief helps us design better journeys for you next time — and often unlocks loyalty perks with partner hotels.

  • Can I keep the same curator for future trips?

    Absolutely. Most of our guests stay with the same specialist trip after trip.