Help & FAQ
If you don't see your question below, write to sales@canopyandsky.com — a curator will reply within one business day.
How do I start planning a trip?
Share an inquiry through any package page or /contact. A curator reaches out within one business day to understand what you're looking for.
Do you charge for itinerary design?
No. Design and revisions are complimentary. You only pay once you approve the final proposal.
How many revisions do I get?
As many as it takes. We keep refining until the trip feels right.
What is the payment schedule?
A retainer at confirmation, a milestone payment before vendor deadlines, and the balance before departure. Exact split is shared with your proposal.
Which currencies do you accept?
Primary billing is INR. USD, EUR, GBP, and AED are supported for international residents.
Are refunds possible?
Refunds follow the cancellation terms specified in your proposal. We always negotiate the best possible outcome with hotels and operators.
Do you handle visas and flights?
Yes. Visa guidance and flight bookings are handled by your curator end-to-end.
What if something goes wrong during the trip?
Every guest gets a 24/7 curator line. We monitor your journey live and step in the moment anything wobbles.
Can you accommodate dietary or accessibility needs?
Always. We brief every hotel, transfer, and guide in advance so the small details are ready before you arrive.
Do you follow up after we return?
Yes. A short debrief helps us design better journeys for you next time — and often unlocks loyalty perks with partner hotels.
Can I keep the same curator for future trips?
Absolutely. Most of our guests stay with the same specialist trip after trip.